Tuesday, March 22, 2011

Slow Shipping + No Communication = Poor Service

social media Pictures, Images and Photos

Happy Tuesday!

Have you recently experienced slow or just overall poor service from an online retailer or website? While I believe that in general, most stores do a fantastic job of communicating and shipping merchandise promptly - I've had some recent experiences that are causing me to rethink my buying habits.

How about the order that was paid for on 3/10/11 and hasn't arrived yet? Or the one that was placed on 3/14/11 and I have no idea if the merchandise is in stock, or sold out; and whether any of it has been shipped? How about the retailer who promised free shipping because of website problems, but charged shipping fees anyway?

customer service Pictures, Images and Photos

I'm soooooooo frustrated that I can't even express it. While I'm tempted to rant today, instead I will publish a full review of my recent shopping experiences.

Don't forget to tune in this Friday for all the details! Have you had any good - or bad - shopping experiences recently?

10 comments:

  1. Yes. I'm dealing with the same situation. I think from the same place. Placed my order on the 15th. Have been charged for two of three items I ordered, seperately, with shipping on both.(all three items were ordered at the same time from the same site) Haven't heard word one from said store as to if or when my items will be shipped, even though they told us on FB that they'd be contacting all of us in the next couple of days...well it's been a couple of days and I've heard nothing. I think it stinks to charge me twice for shipping when I ordered everything at one time.

    ReplyDelete
  2. Too funny as I woke up this AM thinking....THAT FREAKIN PACKAGE BETTER ARRIVE TODAY!! I've been waiting over a week for a package & then I ordered a new purse and 4 days later, I get shipping confirmation. WHATEVER.....Don't they know we need this stuff like, YESTERDAY??

    ReplyDelete
  3. I ordered from Preppy Outet (Pink Pelican) and Village Palm and got GREAT service! Super fast shipping, follow up, etc. Your reviews would be appreciated as it will give us an idea where to shop/not shop in the future. Thx Lori!

    ReplyDelete
  4. I think I know exactly which store you are talking about because I am having the same issues! I am so frustrated I can't even tell you. No responses from email, phone calls, or facebook. My neighbor ordered from them too and said she is going to contact Lilly HQ to complain about them.

    ReplyDelete
  5. If someone told me free shipping and then changed their minds I'd be furious!
    xoxo
    sC

    ReplyDelete
  6. I know what you mean....I placed an order and have YET to know if it's shipping or what. I'm going to have to call today. Frustrating.

    ReplyDelete
  7. If it's the same place I am having problems with, I heard from one of thier employees that the Lilly sale was during spring break so they were short staffed and therefore a little slow...

    ReplyDelete
  8. ugh, i know the feeling! i once was told something i ordered was on backorder for an indefinite amount of time so i cancelled the order. it took WEEKS and LOTS OF EMAILING before they credited me back my money! good luck with your orders!

    ReplyDelete
  9. Same here!! I got one of the items I ordered from a certain store, but still am in limbo about another item. It's frustrating because it doesn't take a lot of time to pick up a phone or send an email and say, "Hey, you aren't getting the item you ordered" or even, "We're still processing everything, sorry for the delay." If you are referring to the same store as me, it is actually my local Lilly store. I shop there firstly because it's closest and second because I like to shop at local businesses. Now I think I'm going to order from other stores (better deals for the most part anyway) or shop at NRO, another local store that sells Lilly, but isn't affiliated with the brand.

    ReplyDelete
  10. Yes, and I know we're dealing with one of the same places! I'm so frustrated. After a lot of pestering, I got a message, followed by a phone call. Now a week and a half later my card has been charged, but I still don't know if my items have shipped. It's maddening.

    ReplyDelete

Related Posts Plugin for WordPress, Blogger...